Right of withdrawal

Right of withdrawal of www.lusvardi.it

E-commerce site owner

LUSVARDI WINE srl
wine@lusvardi.it

What is meant by the right of withdrawal

“Right of Withdrawal” means the right of the Consumer to waive the retention of the purchased goods due to having “reconsidered,” without being obliged to give reasons, subject to the obligations described below.

The “right of withdrawal,” which is normatively stipulated and regulated, should not be confused with the sales formula known as “satisfied or refunded,” which is not normatively sanctioned but often employed exclusively and solely for “sales promotion” purposes.

To make use of the right of withdrawal under Leg. n. 206/2005 (Consumer Code) must be sent within 10 working days of receipt of the products, a registered letter with acknowledgment of receipt to the address:
LUSVARDI WINE srl
2, VIA CANALE PER REGGIO, 42018 SAN MARTINO IN RIO LOC. MOLINO DI GAZZATA (RE) ITALY

In the case of fax and e-mail, the right of withdrawal always requires confirmation by registered mail with return receipt within the following 48 hours to the address:
LUSVARDI WINE srl
2, VIA CANALE PER REGGIO, 42018 SAN MARTINO IN RIO LOC. MOLINO DI GAZZATA (RE) ITALY

Our response will be sent by e-mail or mail. It is not possible to exercise the right of withdrawal on only part of what is sold. The Customer who purchases with VAT number cannot exercise the right of withdrawal. Return must be made within 10 days after our confirmation sent by email, fax or mail.

Return of goods for right of withdrawal

Products to be returned must be absolutely unused, contained exclusively in their original packaging in any way opened or otherwise tampered with, and shipped to:
LUSVARDI WINE srl
2, VIA CANALE PER REGGIO, 42018 SAN MARTINO IN RIO LOC. MOLINO DI GAZZATA (RE) ITALY

If the returned products do not have their original wrapping and, in any case, appear to have been used under any circumstances, the right of withdrawal will automatically be considered forfeited. Products will, therefore, not be accepted and immediately returned to the sender at his expense.

Purposes of the Processing of Collected Data

User Data is collected to enable the Owner to provide its services, as well as for the following purposes: SPAM Protection, Statistics, Contacting the User, Interaction with social networks and external platforms, Content Commenting and Payment Management.

The types of Personal Data used for each purpose are indicated in the specific sections of this document.

Timing of refund in application of the right of withdrawal and place of jurisdiction

Total paid on invoice, less incidental expenses incurred by the Company (packaging, shipping costs, reconditioning) no later than 30 days after receipt of goods.
The refund will be issued by bank transfer (to the coordinates indicated by the Consumer). The only costs to be borne by the Consumer will be those related to shipping for the return of the goods.

For civil disputes concerning the application of the “Right of Withdrawal” the mandatory territorial jurisdiction is of the court of the place of residence or domicile of the consumer, if located in the territory of the State.

Complaints, Returns, Reshipments, Cancellations, Failure to collect goods, rejection of goods

Any complaints should be submitted online by sending a message by e-mail, or by fax. Reports received by telephone may not be valid as actual complaint submission. The Customer/Consumer will receive an email confirming the opening of the complaint within the next three working days; with the same communication will be provided instructions for the settlement of the procedure and forwarded requests for clarification or documentation.

For claims made within six months of delivery, the Company reserves the right to verify the existence of the defect complained of by the Customer/Consumer, to be carried out at the Company’s headquarters, before granting the remedy provided for in the Warranty Rules. Goods found to be defective and purchased not more than six months ago will, of course, be replaced.

Shipping costs for return of defective goods are always borne by the Customer/Consumer. Those of reshipment, within six months of purchase, are the responsibility of the Company. Shipments of goods made by the Customer/Consumer and directed to the Company on a “freight collect” basis will not be accepted.

In this case, the goods will be rejected and returned to the sender. The Customer/Consumer may cancel the purchase order within the next 12 hours by notifying the Company by e-mail or fax. Cancellations by telephone will not be considered valid. In case of failure to collect the ordered goods, for any reason whatsoever, by the Buyer or in case of rejection of the goods at the time of delivery and in case of cancellations beyond the stipulated terms, the Customer/Consumer who has formally submitted the order will always and in any case be obliged to pay the relevant shipping and return goods costs to the Company, which will give an account of the exact amount.

Without prejudice to the provisions of regulatory protection in favor of the Buyer on the subject of “Right of Withdrawal” and outside of the cases provided for by the aforementioned legislation, in the event of default by the Buyer, pursuant to the current Legal Regulations provided for in the field of Contracts of Purchase and Sale and, in particular, the protection of the Seller’s Rights, the purchase order is configured as a contract for all legal purposes and, therefore, deeming in fact the contractual default of the Customer/Consumer in the same way as an unjustly suffered pecuniary damage, The Company will initiate any legitimate procedure, including judicial, for the recovery of expenses incurred.

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